What's Your Best Response?
Many patients visit online rating websites to help them choose health care providers. What will they find out about you?
Consumers use web rating sites such as Angie's List to choose plumbers, Yelp to select restaurants, and Trip Advisor to pick hotels. Will consumers someday use online rating sites to select their physical therapists (PTs)?
In fact, they already do. Mark Disalvo, PT, MPT, OCS, says, "I've had new patients tell me, 'My doctor gave me a list, and I saw that people had good things to say about you.' [The rating] hasn't been the only factor, but has helped."